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Frequently Asked Questions
How do I place an order?
Browse our collections (such as Islamic Crafts, Traditional Wear, etc.), select your desired items, and click "Add to Cart." Once you're ready, click the cart icon and proceed to checkout. Enter your shipping details, choose a payment method, and confirm your order.
Why can’t I log into my account?
Please double-check that you are using the correct email address or phone number associated with your account. If you forgot your password, click the "Forgot Password" link on the login page to receive a reset link. If the issue persists, please contact our support team at info@kmsmarketplace.com or +880 1711 74 19 53.
How do I change or modify my billing or shipping address?
You can update your default addresses by logging into your account and navigating to the "Address Book" section. If you need to change the address for an order you *just* placed, please contact our support team immediately at +880 1711 74 19 53 or info@kmsmarketplace.com before the order is dispatched.
What shipping methods are available?
We offer Standard and Express delivery options. We utilize reliable local courier services for rapid deliveries inside Dhaka and trusted nationwide partners for orders outside Dhaka.
How long will it take to get my package?
Inside Dhaka: Typically 1 to 3 business days. Outside Dhaka: Typically 3 to 5 business days, depending on your exact location. (Note: Please allow extra time during public holidays or special promotional events.)
How can I track my order?
Once your order is dispatched, you will receive an SMS or email with your courier tracking number and a link to track your package's journey in real-time.
What payment methods do you accept?
We accept a variety of convenient payment methods, including Cash on Delivery (COD), Mobile Banking (bKash, Nagad), and major Credit/Debit cards.
What is your return and exchange policy?
We want you to be completely satisfied with your KMS Marketplace purchase. We offer a 5-day return window for items that are unused, in their original packaging, and with tags attached. Please visit our "Our Policies" page for full terms and conditions.
Are your Islamic Crafts and Books authentic?
Yes, authenticity and quality are our top priorities. We source our "Islamic Crafts & Essentials" and "Books & Knowledge Treasures" from reputable publishers and trusted artisans to ensure you receive genuine products.
Do you restock items in the "Global Imports & Finds" collection?
Since our global finds are often exclusive and sourced internationally, restocks can vary. We recommend purchasing items you love while they are available. You can also use the "Wishlist" feature to keep an eye on out-of-stock items and get notified if they return!
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